| Stakeholders |
Who are they |
Channels of dialogue |
|---|
| Federal, state and local governments |
National (New Zealand)
Federal
State
Local
|
Lion Nathan participates directly in public policy debates on a range of issues. We also engage with key government bodies such as Food Standards Australia and New Zealand (FSANZ). |
| Industry |
Fast moving consumer goods (FMCG)
Alcoholic beverages
Beverages
Food and Groceries
|
We work with the following industry associations to address general business, alcohol and environmental policy making:
- Australian Food and Grocery Council
- Australian Industry Group
- National Alcohol Beverage Industries Council Incorporated
- Dairy Australia
- Dairy Manufacturers Sustainability Council
- Winemakers Federation of Australia
- Australasian Associated Brewers Inc
- Dieticians Association of Australia
- Packaging Stewardship Forum
- Australian Association of National Advertisers
- New Zealand Food and Grocery Council
- Packaging Council of New Zealand
- New Zealand Glass Packaging Forum
- Association of New Zealand Advertisers
- New Zealand Distilled Spirits Association
- Wine Growers Association of New Zealand
- Nutrition Society of Australia
- Nutrition Australia
- Australian Dairy Federation
- Sustainable Agriculture Inititative (SAI) Australian Platform
- Dairy Manufacturers Sustainability Council (DMSC)
- Australian Food & Grocery Council – Sustainable Practices Committee
|
| Community |
Community groups
Unions
NGOs – particularly in the alcohol and environment sectors
|
- DrinkWise Australia
- Be Drink Aware (Australia) and Drink Responsibly (New Zealand) websites
- Advertising Standards Board (Australia) and Advertising Standards Authority (New Zealand)
- Regular contact via key charitable partnerships eg Speight’s environment fund, West End community fund, Lion Pride and eCAP workplace giving partners, community investment partners
- Various health and nutrition bodies such as Heart Foundation
- Proactively engage with the community in various fora
|
Consumers and their
representative bodies |
|
- Education resources
- Social media – chat rooms, blogs, etc
- Our corporate and brand websites
- Dozens of ad hoc research projects, qualitative and quantitative, are conducted with consumers
- Consumer helplines
- For LN, weekly dialogue takes place with a range of men and women over 18, through online polls to conversations in the homes or local pubs of our consumers
|
| Customers |
|
- Regular contact from a dedicated sales executive or account manager, along with our credit team
- Access to our call centres in Australia and New Zealand
- Regular visits from our Beer Systems/Tap Beer Services team
- In New Zealand through our Wine and Spirits Ambassador program
- At time of delivery through BevChain in Australia and regional contractors in New Zealand
- Yearly customer satisfaction surveys are conducted with a random sample of approximately 2,000 customers
- Further contact through customer association groups (eg Hospitality Association of New Zealand)
|
| Suppliers |
Farmers
Raw materials
Packaging
Utilities
Energy
|
- Our farm services team regularly engages with dairy farmers to inform them and help them develop and implement sustainable farming practices
- Regularly meet with various suppliers to discuss potential sustainability initiatives
- Regularly meet with suppliers to discuss innovation opportunities
- We work with our major suppliers on industry initiatives via industry associations
- In New Zealand we hold an annual Supplier Awards event to recognise excellence in supply performance
|
| Our people |
|
- Dedicated people and culture business partners for all functions
- Regular communications from CEO and other senior leaders
- Annual engagement survey
- Quarterly people pulse survey
- Bi-annual culture survey
- Daily organisational announcements
- Intranet with various sites and tools, including feedback options
- Monthly one-on-ones with leader
- Regular internal magazines
|
